General Conditions Gikavi Supplements B.V.
Table of contents
- Entity Information
- Terms and Conditions
- Service Agreement
- Return & exchange policy – first recurring order
- Returns and Exchanges
- Associated Return and Exchange Fees
- Obligations of Gikavi in the case of Return or Exchange
- Gikavi Product Exclusion from Return of Exchange
- Subscription Cancellation and Order Changes
- Applicable law and competent court
Business name: Gikavi Supplements B.V.
Address: Weena 784
3014 DA Rotterdam
Customer Service Telephone Number: 010 – 309 18 00
Available on business days from 9:00 am – 12:00 pm (PST)
E-mail address: [email protected]
2.1 These general terms and conditions (hereinafter: Conditions) are applicable on every offer of the Gikavi Supplements B.V. (hereinafter referred to as Gikavi), and each agreement and legal relationship between you and Gikavi.
2.2 Deviations from and additions to these Conditions must be specifically agreed upon. You cannot derive any rights for future transactions from any agreed-upon deviations.
3.1 All offers and quotations from Gikavi are without obligation (unless otherwise stated) and Gikavi expressly reserves the right to change the prices, in particular when this is necessary on the basis of (legal) regulations (but in that case you have the option to cancel the order free of charge).
3.2 If you place an order via our website, the agreement with Gikavi will only come into effect after Gikavi has confirmed the acceptance (and not only the receipt) of the order.
3.3 If the agreement is concluded electronically, Gikavi will take appropriate technical and organizational measures to secure the electronic transfer of data. Gikavi will ensure a secure web environment. If the consumer pays electronically, Gikavi Supplements B.V. will observe appropriate security measures.
3.4 Gikavi is entitled to refuse orders or attach certain conditions to the delivery unless expressly provided otherwise. If an order is not accepted, Gikavi will communicate this within two working days after receipt of the order.
3.5 Obvious mistakes or errors in the offer does not bind Gikavi.
3.6 If you have accepted the offer electronically, Gikavi will immediately electronically confirm the receipt of the order and eventually the acceptance of the order by Gikavi. As long as the receipt and acceptance have not been confirmed by Gikavi, you can still terminate the agreement.
3.7 You must fully and unconditionally respect all intellectual and industrial property rights that rest on the items delivered by Gikavi.
Your complete satisfaction is our goal, that’s why we offer our customers a 30 day money back guarantee.
Our Returns process is simple; If you change your mind about purchasing our product, please contact our Customer Care team either via email [email protected] or by calling us on 0031 10 309 18 00.
Refunds will only be authorised if you contact Gikavi within 30 days of purchasing your initial subscription. Refunds will only be for your initial payment.
Reimbursement of funds will be processed as soon as possible but will not exceed 30 days without written notice.
Refunds are not available for the Starter Packs.
5.1 If you do not wish to purchase a product for any reason, you have the right to return the product to Gikavi within 14 (fourteen) days after delivery of the product (or if applicable, after delivery of the last product within one order). Gikavi is not responsible for the transport costs of the return shipment.
5.2 Returns are not accepted if:
a. the packaging seal is broken or damaged;
b. the product has been used;
c. you have attempted to repair a defect;
d. the instructions and/or manual have not been followed.
4.4 A refund always takes place withholding of the shipping costs charged as far as you have not paid the costs for the return shipment yourself.
6.1 Once you have notified Gikavi of your return or exchange, carefully handle the product and packaging. You may only unpack the product to the extent necessary to determine the nature and characteristics of the product. You may only handle and inspect the product as you would be allowed to do in a store.
6.2 You may not break the seal of products sealed for reasons of health protection or hygiene. Doing so will make the product eligible for return or exchange.
7.1 If you wish to return or exchange your product notify Gikavi within the allotted 14 (fourteen) day return period from which your product was purchased. You can submit your request by form online or contact Gikavi customer service for directions.
7.2 Notify Gikavi of your return within 14 (fourteen) days from the day your order was placed per Article 6.1, you should then return the product in acceptable condition per Article 4.2 to Gikavi. Note: Your return is within compliance if it is filed within the 14 (fourteen) day return period.
7.3 You return the product with all delivered accessories, in original condition and packaging, and in accordance with the reasonable and clear instructions provided by Gikavi, per Article 4.2.
7.4 The risk and the burden of proof for the correct and timely exercise of the right of withdrawal lies client.
7.5 Gikavi is not responsible for the loss of product or cost of shipment for returns or exchanges. The client is responsible for any costs associated with return or exchange.
8.1 Gikavi will reimburse all payments that you have made when you purchased the product (not including any delivery costs that Gikavi has charged you to deliver the product) without delay but within 14 days from which your order was placed. Gikavi will refund your payments only if the product is in original condition, not used, unopened, and the packaging seal has not been broken.
8.2 If you have opted for special, expedited, or any delivery method other than standard delivery, Gikavi is not responsible for the reimbursement of additional costs associated with the selected delivery method.
8.3 Gikavi will refund your products once received.
8.4 Gikavi will credit the account from which payment has been received while purchasing. The reimbursement is free of charge for you.
9.1 Gikavi can exclude the following products from return or exchange:
a. Sealed products for reasons of health protection and hygiene are not suitable to be returned or exchange. Products are eligible for return if the product seal has been broken after delivery.
10.1 The prices for the offered products are in U.S. dollars.
10.2 Price increases within three months after the conclusion of the contract are only permitted if they are the result of statutory regulations or provisions.
10.3 Price increases from three months after the conclusion of the agreement are only permitted if Gikavi has stipulated this and:
a. these are the result of statutory regulations or provisions; or
b. the consumer has the authority to terminate the agreement with effect from the day on which the price increase takes effect.
11.1 Gikavi will take the greatest possible care when receiving and implementing orders for products and when assessing applications for the provision of services.
11.2 If you provide Gikavi with an address in writing, Gikavi is entitled to send all orders to that address, unless you provide Gikavi with written notice of another address to which your orders should be sent.
11.3 Gikavi will execute accepted orders with convenient speed but at the latest within 30 days, unless another delivery period has been agreed upon. If the delivery is delayed, or if an order can not or only partially be executed, you will receive a message no later than 30 days after you placed the order. You have the right to terminate the agreement without costs to dissolve.
11.4 After dissolution in accordance with the previous paragraph, Gikavi will immediately repay the amount you have paid.
11.5 The risk of damage and/or loss of products rests with Gikavi until the moment your order is delivered to you.
12.1 You can cancel your subscription to (Gikavi Loyalty Program) at any point in time, this includes and regular delivery of products. Contact a Gikavi representative with your request by phone to make a change or cancellation. Agreed cancellation rules and policy require that you provide notice of at least 3 weekdays, prior to your subscription delivery by Gikavi.
13.1 Unless otherwise stipulated in the agreement or additional conditions, you must pay the amount owed by you prior to delivery.
13.2 You have the duty to notify Gikavi immediately of inaccuracies in the payment details provided or stated.
14.1 If Gikavi permits deviations from these Conditions for a short or longer period of time, tacitly or otherwise, this shall not affect its right to demand immediate and strict compliance with these Conditions.
14.2 Gikavi is authorized to use third parties in the execution of your order(s).
15.1 You can submit any disputes with Gikavi online at [email protected]
Gikavi is, however, not obliged to comply with that manner of dispute resolution.
16.1 Laws practiced in the United States and The Netherlands apply to all agreements and legal relationships to which these Conditions apply.
16.2 The provisions of the Vienna Sales Convention are not applicable, nor is any future international regulation regarding the purchase of the movable property the effect of which can be excluded by the parties.
16.3 All disputes between you and Gikavi resulting from, or related to, agreements and legal relationships to which these Conditions apply, will be submitted by Gikavi to the competent court in Orange County, California Before Gikavi brings a dispute with you before the court, you will have five weeks to decide whether to settle the dispute by the competent court according to the law.